Hyundai Canada

My experience with Hyundai Canada has been extremely disappointing. I trusted this company to step in when one of its dealerships, Dixie Hyundai, placed me in a fraudulent and predatory financing arrangement.

Instead of correcting the situation, Hyundai Canada ignored the serious harm that was done to me and my family. I am a single mother living with PTSD, and I made it very clear at the time of purchase that I wanted a loan with no more than $400/month payments, over 3 years, with warranty coverage. Instead, I was forced into an 8-year Scotiabank loan at 8.99% and $431 bi-weekly payments, even though I requested financing through Hyundai Canada Finance. Critical documentation was never provided to me, and I was pressured into signing without the disclosures I had a right to receive.

This has left me in a difficult financial position that has caused significant stress and worsened my PTSD symptoms. The situation is so bad that I cannot even trade in my vehicle for a more affordable model because the predatory financing structure left me with heavy negative equity. What should have been a simple, transparent transaction has instead caused years of financial hardship and emotional harm. Hyundai Canada was given all of this information, along with evidence of my vulnerability and medical condition.

Yet, instead of taking responsibility, they have failed to provide meaningful help, failed to enforce their dealership standards, and failed to correct the situation. Their lack of action shows that they protect their dealers more than their customers.

Hyundai Canada allowed a vulnerable consumer to be financially exploited and then turned its back when asked to fix it. I will never trust this brand again, and I strongly caution others to think twice before buying a Hyundai.

My 2015 Tucson is a standard 6 speed needing two new tone rings I understand that this system cannot have just the tone rings replaced, and I need two drive shafts right and left

We're now having issues with finding these items, we have also found that the shaft might be different for a standard verse an automatic

at this point in the province of Nova Scotia my car is not or will not pass the vehicle inspection and the tone rings affects speed ABS brakes where can i get the items to fix my vehicle we are now looking into after market I have owned several Hyundai since 2005, but now I am thinking of shifting to something where parts are not like the winning lottery ticket

bought Hyundai sonata sport don't buy 2016. On the first year itself have a problem when I was driving the vehicle. I can't drive vehicle because when reached 50 it automatically breaking. I couldn't drive is very hard and so many times people yelling at me and peeping too. So many times people almost hit me.when I reached the intersection very hard to turn the vehicle too.We went to report in service Department. They said transmission problem. Then to fix the transmission it took six months because they have to order the parts. Then after one year same problem. They did again. Within one year again the same problem. Then again with in year again same problem. This problem all tested by service Department. Other ty transmission they did do many ways to correct it. This vehicle change three times transmission. Still having issues there. We didn't get the vehicle for cheap. We paid this vehicle for 42.000 dollers. We are not happy of the vehicle because you gave us *** vehicle.

Hyundai vehicle is lemon. Till real lemon buy it will worth of money. My car worst than a lemon. I changed 4 times transmission in less than eight years. Every year I changed the transmission. Last two years they were dragging to change transmission because they don't want to do it. I took extended warranties for eight years. Now the Hyundai car bonnet is peeling now. Now the Hyundai Sonata is not even lemon . Worst than a lemon. Are you going to take action of my vehicle for the garage vehicle.

You have to keep customer happy.

Can you please let me know what you are going to do my vehicle.

Thank you.

Assumpta Sandrasagra.

I have a 2018 Hyundai Santa Fe Sport, purchased it brand new in 2018. 2025 my engine went out, they told me it will cost over $6000 to fix, I called to make a claim as they have a class action law suit against them, dealer contacted me told me to bring my car In & they would see if Hyundai Canada can process it under want, they already have issues with their engines due to rod bearing that is burning the engine.

Well in my case they told me its not the reason and its my 3 cylinder that caused it, and is that my issue ? The dealer told me to bring my car in and they would open the engine for $300 as they want to see how good my engine is they found no rust and engine in good condition, and Hyundai Canada still denied my claim saying Due to this issue
response from Hyundai Canada "Cylinder misfire and a lack of compression is not a condition of 80CA08 con rod bearing failure.
This vehicle is well beyond the 5/100 coverage.
Based on the information provided, cannot assist under goodwill."
I will never ever dive a Hyundi nor will I ever recommend this car to anyone!!! My family all drive one and they are now going to go look into other cars because of my experience with them, their customer service is horrible and you cant even ask to speak to a manger!! Do not purchase a Hyundai you will have problems after problems, we also have an issue with it burning oil!!!

And they said it was normal!!
You want a good car invest in a HONDA or a TOYOTA do not buy a Hyundai!!

I am warning you now do not buy one you will regret it. Ill make sure to write this review everywhere and warn others!!!

I live in Ontario and I am the second owner of a 2013 Hyundai sonata 2.0 limited . Beautiful car love it.

Size, features, comfort. Have owned it for three years. 204k on it mainly highway. Last Friday on my way to pick up my daughter (150km away) engine light starts to flash, the car chugs and rattles.

I pull over check it out and find nothing I can see is wrong. I then call and

limp to Canadian tire and after diagnosis Im told it was a blown engine and my vin was not covered in the recall. Imagine! Same year as all the other recalls.

Was quoted over $8000 for a new engine. An 11 year old car with low mileage considering.

Now luckily it was me driving and not my kids. Thankfully the great guys at the service centre helped me out. If it were after 5pm Id have been stranded in the winter on the side of the highway.

Now after numerous calls to Hyundai dealership and corporate no one will step up from Hyundai and do whats right.

I am a firm believer in hand shake integrity and doing whats right.

The following is Hyundais mission statement

to be the best we can be as an automobile company, a global corporate citizen, and simply as human beings

If so honour your commitment to be the best and stand by your mission statement.

Otherwise please revise this statement.

All I ask is that a known defective product be replaced no matter what. That is integrity.

Using a vin number as the excuse to not stand by your product is not accountability and not being the best company, corporate citizen or human being.

There was no success, they tell me to go to a dealer in my reach witch I already did over and over, I go again to Toronto Hyundai i book appointment in December 2024 and explain to them again the problem so they tell me I of do a diagnostic so I pay for it. After the diagnostic test done they guy that handling my issue or case tell me that the test was done they remove the knock sensor restriction and I could drive.

I tell him no there is noise inside the engine and I wouldnt drive it like that. So he call one the mechanic from the back to explain to me, and he was telling me that the van can drive he charges the knock sensor, so I started to tell him what I know because he thinks that I have no idea what is going on, so I started reminding them that this is the second time now you guys have replaced the knock sensor because there was a recall for the knock sensor and also reminded that I even go on a road test with a mechanic from this same Toronto Hyundai and he denied hearing any noise and was telling me that is was the GDI was make the noise, I go on explaining to him the reason the guy was ignoring hearing any noise is because the van was under warranty at that time. So when he realized that I have a idea was going on, he said they of to do a pressure test to know if the engine need a replacement. They call me about a week after and said the engine failed the test and I need to replace the engine, i go there and the guy that was handling my van issues said I of to get a engine I said to him the problem was there before my van was off warranty and you guys ignored my complaint and now Im not under warranty anymore you guys quit on telling me i need a engine it is unfair.

So he said that him will talk to the manager and give me a call. So I leave. A couple day after I when back there and he tell me that they are going to try to get me a engine from Hyundai Canada but to do so it will take some time so I leave. He call me a couple day after and said Hyundai Canada requested receipt for 35 oil change I bring what I could find to him so he was working on the case.

After a couple weeks it was now in January 2025 not hearing from them I decided to call them. When I call them the secretary answering the phone and transfer me to a woman in the service department I give my name to access my profile they tell me that the guy that was handling my case no longer working there and she would take over where he left off and get back to me as soon as possible because they just moved to a new location and not yet settled. 2 day after I received a text from Hyundai Toronto saying that my request for a engine from Hyundai Canada denied and I have 72 hours to come and get the my van else I would of pay $65 +HST per day for storage. To be honest the guy that was working on the issue was doing great.

I know that they dont finish up what the guy was doing because I bring a lot of documents to him, because on that same day I go the the new location to pickup my van and when I ask for my documents that give to the guy that was handling my case they tell me that the documents cant be find they dont no where it is and maybe I of to go and ask the manager.

I Think they failed me they didnt submit my request to Hyundai Canada for the engine replacement. It is unfair and Im still paying $800 a month for the Hyundai van and they could help me because I noted them about the issue early and was under warranty..

When I purchase my 2019 Tucson a couple month after I was hearing a ticking sound I take it to a Hyundai dealer i tell them about the issue. they tell me to book a diagnostic appointment for someone to do a test drive and listen for the noise.

Me and one guy from the Hyundai dealer go for test drive. even when you hear ticking sound the guy keep saying that he not hear anything, we even go on the 401 and Yorkdale entering the ram there is a wall when taking the corner close range every time I passed there you could hear the loud ticking noise. Eventhere the guy said he heard nothing. At one point, That very moment, he told me it is a GDI engine, and there is a certain point when you accelerate the exhaust open and close under the Monyfold and you will hear ticking a sound.

They keep telling me there is nothing wrong, and every time I leave there I feel uncomfortable saying to my self why would Hyundai make a GDI engine making noise. But I know it was no GDI the ticking sound was there and they hear the noise but they dont want to fix or be responsible for anything. Because at that time the Tucson was under warranty. So I keep going there for oil change until the Tucson was 150,000 km.

Because at that range the Tucson was not on warranty anymore, so I would of to fix my self. But they could of helped me. because they know the problem and trying to be smart. So because they tell me the noise was nothing to worry about.

I just service and drive and ignore the noise. But now the knock sensor activated.

I take it the mechanic they tell me I needed a engine replacement. So all that time they were ignoring me and tell me nonsense and stories it was noise ticking inside the engine maybe it could of prevented.

I own a 2018 Hyundai Santa Fe Sport 2.0t. I broke down outside of North Bay two days before Christmas with a one-year-old in the back seat.

I was stuck there for three hours, and was forced to call OPP since CAA would not help us. I finally got the car to Hyundai North Bay. After three weeks and $2000 of replacement parts, they tell us our number one cylinder has no compression and to diagnose further, it will take more time at $150 an hour! I feel like I'm getting taken advantage of.

Now, I'm three weeks without a vehicle. The car is six hours up north from me and if I want to have a second opinion, it's going to cost me a mint to get it towed. I'm extremely frustrated with Hyundai vehicles.

No wonder there's a class-action lawsuit in the US against Hyundai Motors. I regret purchasing this vehicle and at this point, I would NEVER recommend Hyundai or Kia to ANYONE, including my worst enemy!