Tuesday Gjj
map-marker Pembroke, Ontario

Blown engine

Hyundai Canada - Blown engine

I live in Ontario and I am the second owner of a 2013 Hyundai sonata 2.0 limited . Beautiful car love it.

Size, features, comfort. Have owned it for three years. 204k on it mainly highway. Last Friday on my way to pick up my daughter (150km away) engine light starts to flash, the car chugs and rattles.

I pull over check it out and find nothing I can see is wrong. I then call and

limp to Canadian tire and after diagnosis Im told it was a blown engine and my vin was not covered in the recall. Imagine! Same year as all the other recalls.

Was quoted over $8000 for a new engine. An 11 year old car with low mileage considering.

Now luckily it was me driving and not my kids. Thankfully the great guys at the service centre helped me out. If it were after 5pm Id have been stranded in the winter on the side of the highway.

Now after numerous calls to Hyundai dealership and corporate no one will step up from Hyundai and do whats right.

I am a firm believer in hand shake integrity and doing whats right.

The following is Hyundais mission statement

to be the best we can be as an automobile company, a global corporate citizen, and simply as human beings

If so honour your commitment to be the best and stand by your mission statement.

Otherwise please revise this statement.

All I ask is that a known defective product be replaced no matter what. That is integrity.

Using a vin number as the excuse to not stand by your product is not accountability and not being the best company, corporate citizen or human being.

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User's recommendation: Careful on your purchase. Be mindful of consumer frustrations.

Anonymous
map-marker Scarborough, Ontario

Bought sonata 2016. On the first year itself have a problem when I was driving the vehicle. I can't drive vehicle because when reached 50 it automatically breaking. I couldn't drive is very hard and s

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Hyundai Canada - Bought sonata 2016. On the first year itself have a problem when I was...

bought Hyundai sonata sport don't buy 2016. On the first year itself have a problem when I was driving the vehicle. I can't drive vehicle because when reached 50 it automatically breaking. I couldn't drive is very hard and so many times people yelling at me and peeping too. So many times people almost hit me.when I reached the intersection very hard to turn the vehicle too.We went to report in service Department. They said transmission problem. Then to fix the transmission it took six months because they have to order the parts. Then after one year same problem. They did again. Within one year again the same problem. Then again with in year again same problem. This problem all tested by service Department. Other ty transmission they did do many ways to correct it. This vehicle change three times transmission. Still having issues there. We didn't get the vehicle for cheap. We paid this vehicle for 42.000 dollers. We are not happy of the vehicle because you gave us *** vehicle.

Hyundai vehicle is lemon. Till real lemon buy it will worth of money. My car worst than a lemon. I changed 4 times transmission in less than eight years. Every year I changed the transmission. Last two years they were dragging to change transmission because they don't want to do it. I took extended warranties for eight years. Now the Hyundai car bonnet is peeling now. Now the Hyundai Sonata is not even lemon . Worst than a lemon. Are you going to take action of my vehicle for the garage vehicle.

You have to keep customer happy.

Can you please let me know what you are going to do my vehicle.

Thank you.

Assumpta Sandrasagra.

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User's recommendation: Don't buy Hyundai vehicle. Is a lemon vehicle

1 comment
Guest

Purchased my Hyundai in Nanaimo BC, very little customer service except the day I purchased my Santa Fe super sport. When there was a recall I had to be very demanding to get the service done , Head Office had to interfere.

Now the paint is peeling off of my car and of course no warranty. Service shop is way over price, I suggest don't even waste your time looking at them unless you want a lemon.

Kimberly a Wtk

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Verified Reviewer

Because I’m pissed off

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I own a 2018 Hyundai Santa Fe Sport 2.0t. I broke down outside of North Bay two days before Christmas with a one-year-old in the back seat.

I was stuck there for three hours, and was forced to call OPP since CAA would not help us. I finally got the car to Hyundai North Bay. After three weeks and $2000 of replacement parts, they tell us our number one cylinder has no compression and to diagnose further, it will take more time at $150 an hour! I feel like I'm getting taken advantage of.

Now, I'm three weeks without a vehicle. The car is six hours up north from me and if I want to have a second opinion, it's going to cost me a mint to get it towed. I'm extremely frustrated with Hyundai vehicles.

No wonder there's a class-action lawsuit in the US against Hyundai Motors. I regret purchasing this vehicle and at this point, I would NEVER recommend Hyundai or Kia to ANYONE, including my worst enemy!

View full review
Loss:
$2000
Pros:
  • Was a decent ride
Cons:
  • Dealership is horrible
  • Was told by a hyundai salesman that i should of got a toyota
  • Have a problem with oil consumption at 150k

Preferred solution: Price reduction

User's recommendation: STAY AWAY from ANY Hyundai product.

Darren P Jfo

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Verified Reviewer

Not so proud owner of a 2022 ioniq 5

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The car is a failure, with a faulty AC, charging system, and heater. I'm still paying for the car but had to go and buy a new Chevy so we had heat for the winter.

The biggest problem is dealing with the inept technicians and representatives from Hyundai. I will never buy another Hyundai as long as I live.

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Cons:
  • Rep steven rapaport

Preferred solution: Full refund

User's recommendation: Buy a chevy

Terrez Edd

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Verified Reviewer
| map-marker Stittsville, Ontario

Unsatisfied

When I purchase my 2019 Tucson a couple month after I was hearing a ticking sound I take it to a Hyundai dealer i tell them about the issue. they tell me to book a diagnostic appointment for someone to do a test drive and listen for the noise.

Me and one guy from the Hyundai dealer go for test drive. even when you hear ticking sound the guy keep saying that he not hear anything, we even go on the 401 and Yorkdale entering the ram there is a wall when taking the corner close range every time I passed there you could hear the loud ticking noise. Eventhere the guy said he heard nothing. At one point, That very moment, he told me it is a GDI engine, and there is a certain point when you accelerate the exhaust open and close under the Monyfold and you will hear ticking a sound.

They keep telling me there is nothing wrong, and every time I leave there I feel uncomfortable saying to my self why would Hyundai make a GDI engine making noise. But I know it was no GDI the ticking sound was there and they hear the noise but they dont want to fix or be responsible for anything. Because at that time the Tucson was under warranty. So I keep going there for oil change until the Tucson was 150,000 km.

Because at that range the Tucson was not on warranty anymore, so I would of to fix my self. But they could of helped me. because they know the problem and trying to be smart. So because they tell me the noise was nothing to worry about.

I just service and drive and ignore the noise. But now the knock sensor activated.

I take it the mechanic they tell me I needed a engine replacement. So all that time they were ignoring me and tell me nonsense and stories it was noise ticking inside the engine maybe it could of prevented.

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1 comment
Adabelle Eeu

حقيقة أنهم يتجاهلون بسبب المال ولا يفكرون بما سيحصل للمخدواع

Jeanmarc Cri

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Verified Reviewer
| map-marker Five Corners, New Brunswick

My overall experience with Hyundai Canada was not very successful

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Help resolve my issue and to to brush me off to contact a car dealer in my area. Which is not helping my situation at all.

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Marke Pgm

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Verified Reviewer
| map-marker Ottawa, Ontario

2023 Ioniq 6 EV, ICCU Failure "10 times in 20K km.

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Summarized below is the story of our experience with Electric Vehicles from Hyundai Motors Canada:

Early November 2020, we decided to lease a 2021 model Hyundai Kona EV preferred for 3 years. We had a great experience with that vehicle, running trouble-free enjoyable and reliable.

As the lease-end approached, we debated purchasing the Kona, but decided to move up to a larger more featured model.

May 2023, we were delighted to acquire a 2023 model Hyundai Ioniq 6 Ultimate AWD EV, being in short supply post-Covid.

After about 5 trouble-free months of enjoyment, we could not even open the car, due to a dead 12V battery Hyundai Roadside Assistance tow to dealership Myers Kanata. Checked/fixed/repaired?? Car returned.

Car dead, due to 12V battery depletion at this point, even a cursory net-search, shows that there is a know-problem with some of these cars: ICCU failure This is acknowledged in other markets with proper consumer protection laws, and Hyundai are forced to buy-back these cars and reimburse customers attendant expenses.

The dead-battery tow return loop has been repeated 9 TIMES !!!

Currently, the battery failed again 4 weeks ago and has been stuck in our driveway. (10th time).

Hyundai Canada have offered zero help right from the beginning of our issues with the car.

CAMVAP: we are in the process of this so-called consumer protection scheme, but frankly the interactions have been totally biased on the side of the manufacturer.

Our predicament, (retired, rural residents with no alternate transport and a useless car which we are still paying for !!! We recently participated in a CAMVAP arbitration meeting to establish if our complaint was ELIGIBLE for the program!!

Is this a serious process by the province?

Attached is the just-received communication from the CAMVAP arbitrator. As can be derived, another delaying tactic is being employed.

ARE 10 INCIDENCES OF THE SAME PROBLEM NOT ENOUGH TO WARRANT GETTING YOUR MONEY BACK ???

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User's recommendation: Beware of the "great warranty - not really supported is it?

Heather T Odt

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Verified Reviewer
| map-marker Oromocto, New Brunswick

Paint coming off

I am extremely unhappy with my white Hyundai Santa Fe. I went to the dealership in Fredericton, New Brunswick where I bought my car, spoke to the service manager and showed him the paint peeling off the hood of my car.

He did try everything he could to be able to get it painted for me and comes back telling me only the 2017 and 2018's are covered under recall. It makes no sense at all. It's very clear by looking at it. The car was not primed before painting.

Both sides of my hood are peeling, I feel like I'm driving junk.

Hyundai, you need to make good on this! I am a very unhappy customer.

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User's recommendation: DO NOT BUY A WHITE HYUNDAI

Melanie P Cmr

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Verified Reviewer
| map-marker Nepean, Ontario

Car at dealership for 34 business days now waiting on warranty answer

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The engine blew on my 2017 Hyundai Santa Fe. I've been reading and people have been telling me that a lawsuit has been filed against Hyundai for this issue and that it should be covered under warranty.

I've been calling Hyundai Hunt Club and Hyundai Canada every day since this happened and they do not return my calls to tell me if it's covered under warranty or not...

it's been 34 business days!!! Do I have rights???

View full review
Loss:
$2000
Pros:
  • Zero for service or return of calls
Cons:
  • Zero for service or return of calls

Preferred solution: answer concerning my warranty.. is it warrantied or not. Car must be ceased by now.. Sitting at dealership for 34 business days so close to 45 days counting weekends.

User's recommendation: Do not buy a hyundai and do not go to hyundai hunt club DILAWRI.. BAD SERVICE AND NO RETURNS

Sabrina Fah

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Verified Reviewer
| map-marker Newmarket, Ontario

Will not buy another Hyundai!

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I purchased my 2020 Hyundai Elantra in Royal Blue from Baytown Hyundai in Barrie. In March of this year, I noticed a spot on my hood where the paint was 'bubbling'. I made sure not to use a pressure washer on my car when I cleaned it to prevent any further escalation until I could take it to a Hyundai dealership. A few days later, I did a walk-around of my car and noticed that the paint was literally peeling off the passenger side on the running board at the back door. I took pictures of how it started and where it is at now after two months.

When I took my car into Hyundai, they said the paint warranty is three years and there is nothing they can do. My car is currently four years old, I bought it in April of 2020 and it has 89,556 kms on it.

I have taken my car to three body shops and have been told that this is a primer issue with Hyundai. For them to strip the car and repaint it, I'd be looking at $10,000. They said there is no point in just fixing the spots because over time the paint will start peeling from the car due to the primer issue.

I have now been to two Hyundai dealerships (Aurora, ON & Newmarket, ON) and they haven't even tried to help me. When I asked for the head office's number so I could speak to someone, I was told to Google it.

I will never buy another Hyundai. I had a Tucson before and I loved it, but the service Hyundai provides is horrible. They are not helpful at all, they talk down to you and treat you as if you mean nothing. I think they forget that the customers who buy the vehicles are the ones who pay their wages.

Hyundai, you need to do better. When it's a Hyundai problem, it shouldn't be a fight to fix it. There are many Hyundai cars out there with paint peeling off them, and yet we're left with nothing except: 'Your warranty is up, and there's nothing we can do.

View full review
Cons:
  • Cheaply made vehicles
  • Horrible customer service by 3 locations

Preferred solution: My car repainted by Hyundai.

User's recommendation: DO NOT BUY A HYUNDAI! These vehicles are not worth the money or your time.

ramy G Ywd

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Verified Reviewer
| map-marker North York, Ontario

Got defective Elantra from the dealership and they refused to do the required repairs although I have a report from the dealership that it’s mis production

I purchased a 2024 Elantra from Dixie Hyundai in Mississauga, Ontario last August. It was a brand new vehicle.

After a couple of weeks of driving, I found out that when the windows are open and I'm driving on bumpy roads, all windows shake a lot, causing loud noise which is so annoying. I contacted Mountain Hyundai dealership since it is the closest to my house. After checking the vehicle, they admitted that there is a manufacturing issue and advised me to bring the car in one day to make all necessary repairs. They had the car for a whole day, then they claimed that everything was fixed and all windows were back to their manufacturing default.

However, they made it worse and all the windows are still shaking a lot but worse than before. Hyundai Canada ignored the issue despite it being a brand new vehicle under warranty.

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Cons:
  • Scammers defective vehicles

Preferred solution: Full refund

User's recommendation: STEP AWAY FROM HYUNDAI VEHICLES

Resolved
Miguel R Ywi

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Verified Reviewer
| map-marker Ottawa, Ontario

Resolved: Hyundai Canada does not stand behind their products.

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Updated by user Aug 21, 2024

Company fixed the issue and I have been provided with product or service ordered. Hyundai Canada got the parts and sent them to the dealership promptly after getting their attention. The dealer replaced the parts and now my car is fixed.

Updated by user Aug 21, 2024

Hyundai Canada responded and got the parts, the dealership replaced them and now my car is fixed. So the title of this post should change to Hyundai Canada stands behind the brand, sometimes takes time, but they do.

Updated by user Aug 08, 2024

I contacted several executives of Hyundai Canada, and yesterday my dealership service manager called me to give me an appointment, the parts are going to the dealership next week and hopefully the problem will be solved after my service appointment (fingers crossed). I was happy to hear back from the dealership and the prompt response from one of the executives, that is a step forward to restore my trust on the brand.

Original review Aug 05, 2024
Being a Hyundai customer for more than 15 years, I have seen how their responsiveness and support behind their products have declined exponentially in the last few years. I was happy with the brand, their warranty, and my cars for all those years until now, where my disappointment reached the maximum level. My most recent car, a Tucson 2022 Hybrid, started to show the engine light after the 40K service. After several visits to the dealership, they concluded it was the catalytic converter, covered by warranty, but the part is not available in Canada, even 3 years after I purchased the car. It has been more than 5 months of waiting. My last email to Hyundai Canada received a lame response, washing their hands and leaving the responsibility to the dealership as a 'supplier of parts'. Basically, they told me they do not have any information (I pasted their email text below for reference). This is an unacceptable lack of taking ownership of a product that they represent in our country. They claim cars are complex machines, so are mainframes and other enterprise computers. I have never seen IBM, HP, or others saying we don't have information, a supplier and whoever sold you the computing system will follow up. They would be sued and out of business soon if they do not support their equipment, but it seems Hyundai Canada is not like them and does not care about standing behind their products, they just want to sell more cars and leave other customers hanging.

Email response from Hyundai:

'We are truly sorry for the issues and concerns you experienced with your 2022 Tucson. We understand how frustrating this situation can be. Cars are complex machines, and it's impossible to predict the lifespan of every part. Eventually, some parts may need repairs, which is why we offer a competitive warranty.

Dealerships receive updates on parts availability from the suppliers, so unfortunately, we don't have information about parts on backorder. We recommend working closely with the dealership for more information.

We apologize for any inconvenience this may have caused.

Thank you for taking the time to write to Hyundai Canada.

Regards,

Berty

Customer Relations,

Hyundai Auto Canada
View full review
Pros:
  • Nice car and good warranty until recently
Cons:
  • Warranty is useless if they do not have stock of parts

Preferred solution: Get the replacement parts and fix my car ASAP

User's recommendation: Go with other car manufacturers that stand behind their brand.

Darcelle Wma
map-marker North Bay, Ontario

Terrible service

Im having the worst experience at Hyundai Georgetown, Ontario for service.

They have had my 2014 Veloster for three full days (for an appointment) for 3 of your Hyundai safety recalls. This recall also includes my brake lines.

Im told today (Thursday) they havent had time to work on it yet and it may not get looked at until next week!

Im told the dealership is too busy with other appointments they have been unable to get to mine. Which was scheduled at 830am Tuesday morning.

When asked if I could have a loaner vehicle or rental, they advised they do not provide this service.

I have a family and work in another city, i cannot go an entire week without a vehicle.

Its unacceptable to go a week for an appointment that I was advised would be 3 hours because they are too busy with other appointments. I understand and appreciate it is tire season, which is what I am continuously told is why they are so busy. I too had an appointment and its just not being prioritized.

The lack of customer service I am being provided is awful.

We purchased our other car (2024 Pallisade) from this dealership and intended on purchasing another soon. We wont be returning for a purchase if this is how the service is!

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User's recommendation: Negative

Yevheniia A

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Verified Buyer
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Verified Reviewer
| map-marker Saint Johns, Newfoundland And Labrador

Poor car service and customer service

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Hyundai Canada - Poor car service and customer service
Contains 1 confidential file for company representatives

I had service appointment for oil change in Capital Hyundai in St John's, NL,(Feb 22nd 2024) and it was advised by CSR to change my window wipers as well. I agreed and they were changed.

(Full receipt: $218.69) When I was trying to use my back window wiper - it stopped in the middle of the back window and I called back to Capital Hyundai in order to bring the car to them - as something was wrong after the service - the next available date was only April 4th 2024.

I respected the appointed time and didn't bring the car straight away. When I brought the car today, so they can see what they did wrong - the answer was :"It is not our problem. You need to pay for diagnostic test $159 and motor change." Total - $371.48

The question is why I should pay for something was done during my last service?

I am bringing the car to official dealer because it is supposed to be the best quality and best service from Hyundai. I give my car key and I don't know what is happening to the car.

Furthermore, I fully trust the dealership and people who work there.

When I am not respected and branch manager tells me : "It is coincidence that my back window wiper motor died after their service", it sounds not professional and not trustable.

As well Lukas, branch manager, said that they didn't check the motor during previous appointment. So how he can state it is not their fault, and it is "coincidence" if they even didn't check it properly during previous appointment?

I am really disappointed how they treated me, as I come to pay more money to have professional service, not just go outside somewhere.

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Pros:
  • Good appointment system
  • Good building
  • Good website
Cons:
  • Bad car service
  • Poor customer service

Preferred solution: Free back window wiper motor change for free

User's recommendation: Overpriced and poor service

1 comment
Guest

Thanks for info, I avoid these kind of people as a whole, so avoid Hyundai

Bernal Dqa

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Verified Reviewer
| map-marker Winnipeg, Manitoba

Issue with tire package we bought for vehicle

Bought new vehicle got 30,000 thousand kilometres on tires had a shimmy brought her to Dealer. They said the belts are broken in all 4 tires .

We bought a tire package when we bought the rig and they would do nothing for us. Was fault in Tires plus the service department told my wife that she could drive back on the TCH to our home town witch was an hour 1/2 away from dealer with four broken belts in the Tires but she should drive slow she ended up telling them she was not going on the highway with 4 broken so she ended up buying 4 new tires for her rig with no deals at all she had no choice to bye them because she had to get home safe so why do we pay big money for tire package and get no satisfaction very unacceptable plus being told to drive on highway and risking my wifes life and others

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Muralidhar R Jfd

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Verified Reviewer
| map-marker Milton, Ontario

Pathetic Customer care

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I bought my first car (2018 Tucson) with Milton Hyundai back in 2018, referred my brother (2019 Tucson) and 2 other friends (2019 Santafe and 2021 Tucson) to Milton Hyundai. I have got all my services done with them.

The reason I did that was because of the customer centric approach they used to follow back then. Of late, the attitude has completely changed!

In May this year, my Tucson started showing signs of engine problem and I had to take it to Milton Hyundai for a check. To my surprise, I am told that the engine needs replacement! I was surprised to hear that an engine with 78k mileage only and with regular services done needs a replacement.

I ended up leaving the car with Milton Hyundai to get the engine replaced (which was supposed to be a 4 week turn around, considering mine was the 9th car in queue for the same problem and they turn around 3 cars a week, as per their rep). When asked for a rental / loaner I am told Hyundai Canada arranges for rental only for 8 days. Cant understand how they can cover 8 days while they take months to work on an engine replacement.

When I reached out for an update in week 4, I am told there are now 25 cars in queue and I am still at 9th! The reason they say is coz of 2 cars which had a backlog for engine delivery had to be pushed up the queue during the last week and they are able to only churn out 3 engine replacements a week!

Mathematically it doesnt add up. Even 11 cars should be done in 4 weeks going by that logic. I am now in week 7 and I still keep hearing stories from them every time I ask for an update. Oh and did I tell you that reaching out to your assigned advisor is literally a pain in the b$@@ coz they conveniently do not answer the call and say they are busy with customers!!

You might be thinking why didnt I reach out to the service manager, I did and the service manager is not helpful either not on phone but in person. The only thing I could get from the service manager was an extra 2 days of rental, which they keep highlighting as if they are doing a big favour!

Thank you Milton Hyundai for the treatment to me and my fellow Hyundai owners who wait patiently to listen to your stories of why you cannot repair and deliver cars on time (mechanic went on Short term leave so we can only work on 1 car a week) provide a rental (Strict Hyundai policy) and why you cannot provide a loaner (oh there are only 3 and all are out, you know, customers dont return on time). WOW! Simply wow!

Not sure if its the same with all Hyundai dealers, I hope its just with Milton!

If not Hyundai Canada has a big problem. Stay away from Hyundai Cars and Milton Hyundai

View full review
Pros:
  • Available cars
Cons:
  • Poor quality
  • Engines are garbage
  • Poor customer service

Preferred solution: To repair and deliver the Car ASAP!

User's recommendation: STAY AWAY!

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